Choose Carefully

We strongly urge our customers to please choose carefully and place your order only when you are completely ready.

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Cancellations

You can cancel an order at any time prior to despatch of the goods. For credit card transactions, a cancellation fee of 5% will be charged. For all other transactions, a 2.5% administration fee will be incurred.

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Returns

New, unopened items may be returned within seven days after they have been delivered to you, subject to the discretion of the relevant manufacturer (eg. Daikin). Items must be returned in new condition and in their original packaging. Any freight costs to return goods will be the customer's responsibility. Returns may also incur a 10% restocking charge.